VoIP Call Accounting Software Protects Enterprises from Hackers

According to Kelly Fiveash's 11-29-06 article in The Register, "VoIP - open season for hackers", 7 out of 10 VoIP calls take place over unsecured networks, and are susceptible to hackers who use VoIP vulnerabilities to steal company and customer information. Securing VoIP networks is a growing security concern for the enterprise, and companies are turning to call accounting software systems to help defeat hackers before they compromise vulnerable systems.

Acting quickly against security threats is paramount. Today's call accounting software offers advanced security to protect wired and VoIP systems. Sophisticated call accounting software allows administrators to rapidly identify and take action against security threats. Every call on the network is tracked and call detail records can be examined in real time. Call accounting reports can be run using either pre-determined criteria, or customized date ranges and options. No reports are pre-processed, so administrators will receive real-time actionable information. Reports can be saved to a file, printed, or emailed to meet distribution needs.

While enterprises are turning to call accounting software to provide security protection, they also benefit from its telecom expense management features. MobileIn.com's article "The Case for Telecom Expense Management" states that billing errors account for 5-15% of enterprise telecom expenditures. Telecom expense management software allows users to identify carrier telecom billing errors, potentially saving more than the cost to deploy the call accounting system.

Aberdeen Group states that more than 50% of enterprises don't know what they are spending on telecom related services. In these days of cost consciousness and heightened security concerns, investing in call accounting software can provide benefits across the enterprise, including freeing up personnel to spend time on other critical tasks. By deploying telecom expense management software enterprises can address VoIP call accounting needs, network vulnerabilities, toll fraud, telecom billing, and PBX billing management issues.

Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com

Call Accounting Software's Telecom Expense Management Can Thwart PBX Hackers

According to Ken Lewis' article "PABX hackers rack up $9000 phone bill," an Australian company's PBX system was cracked by hackers who ran up a huge telephone bill by making lengthy calls to the United Arab Emirates and other unauthorized destinations. Deploying a full featured call accounting system can help reduce vulnerabilities by providing real time call detail records for all calls. Today's sophisticated call accounting software systems can track all PBX, calling card, wireless,3 and VoIP calls in a centralized database. Through the security features alone an enterprise can realize ROI from a feature-rich call accounting system with telecom expense management.

Ken Lewis' article mentions that the Australian enterprise fell victim to hackers who made numerous lengthy unauthorized calls. "Over a one-week period there were an enormous amount of calls made - there were two and three-hour calls made to the Arab Emirates, Somalia, and other countries in Africa and South America." A call accounting software system immediately detects suspicious call activity so action can be promptly taken to resolve the situation before it gets out of hand.

A call accounting software system is also essential to telecom cost management. A quality call accounting system can not only help increase security, but also identify telecom service cost savings, is compatible with all PBXs, and can support an unlimited number of PBXs. Any enterprise or organization that needs to ensure its telephone network security can benefit from installing a call accounting system, including government offices, colleges and universities, hotels, convention centers, healthcare facilities, law firms, and nursing and retirement homes.

Installing a telecom expense management feature can help identify threats made from inside the enterprise as well. Studies show that over 85% of corporate espionage is perpetrated by employees. Employees can knowingly or unwittingly assist outside agents to crack a telephone system. A call accounting system can help track employee productivity by indentifying where all calls originate, so administrators can trace any suspicious calls made from within the organization.

Author, Lisa Santora, writes articles on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.